Requests

Internal demand, scored and clocked

Triage with urgency scoring, SLA timers, saved views, and bulk routing. Connect your ticketing system for live clocks.

Playbook

Triage checklist & routing rules

Standardize intake: category → owner queue → SLA profile. AI summaries can suggest similar past resolutions.

In flightREQ-8831

New Salesforce integration sandbox

IntegrationsJamie Porter

Urgency score72

SLA window94m left

Opened Apr 19, 08:12

TriagedREQ-8827

Temporary admin for vendor onboarding

AccessRiley Santos

Urgency score88

SLA window12m left

Opened Apr 19, 10:44

BlockedREQ-8819

Legal hold on mailbox export

LegalCasey Wu

Urgency score61

SLA window-40m

Opened Apr 18, 16:02

NewREQ-8812

GPU quota increase — research cluster

InfraNoah Ibrahim

Urgency score55

SLA window240m left

Opened Apr 20, 07:55

SLA timers are illustrative — connect your ticketing system for live clocks.