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Operations
Policy-aware escalation chains with delegation, time-boxed ownership, and audit-ready handoffs. Simulate blast radius before enabling new routes.
Predicted risk
SLA breach risk
Platform L2 — 3 items exceed first-response P95 in the next 45m.
Open SLA center →Insight
Workload imbalance
Finance queue at 112% capacity vs. Legal at 64%. Suggest rebalancing 1.2 FTE equiv.
View capacity →Efficiency
Automation saved 38h
Routing rules + triage AI reclaimed human-equivalent hours this week.
Automations →Action
Anomaly: webhook failures
Jira outbound sync error rate 8.4% (threshold 2%). Failover path active.
Integrations →| Path | Trigger | L1 → L2 → L3 | MTTR | Status |
|---|---|---|---|---|
| P0 infra | Error budget burn | Oncall → SRE Mgr → VP | 18m | Active |
| Vendor legal | DPA breach risk | Procurement → Legal → GC | 2.4h | Active |
| Customer P0 | SLA miss + revenue | CS → Eng → Exec | 42m | Draft |